Terms & Conditions


  1. Definitions
    1. “Company” shall mean Farthing Electrical Ltd, its successors and assigns or any person acting on behalf of and with the authority of Farthing Electrical Ltd.
    2. “Customer” shall mean the Customer or any person acting on behalf of and with the written authority of the Customer.
    3. “Work” shall mean all Works (including the supply of Materials) undertaken by the Company and described in this contract and includes any advice or recommendations.
    4. “Materials” shall mean Materials required to complete the Works.
    5. “Prime Cost Item” shall mean an item that either has not been selected, or whose Price is not known, at the time this contract is entered into and for the cost of supply and delivery of which the Company must make a reasonable allowance in the contract.
    6. “Provisional Sum” shall mean an estimate of the cost of carrying out Works under this contract for which the Company, after making all reasonable inquiries, cannot give a definite Price at the time this contract is entered.
    7. “Price” shall mean the Price of the Works as agreed between the Company and the Customer.
  2. Acceptance
    1. Any instructions received by the Company from the Customer for the supply of Works and/or the Customer’s acceptance of Works undertaken by the Company shall constitute acceptance of the terms and conditions contained herein.
    2. Where more than one Customer has entered into this agreement, the Customers shall be jointly and severally liable for all payments of the Price.
    3. Upon acceptance of these terms and conditions by the Customer, the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the Company.
    4. None of the Company’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of the Company in writing nor is the Company bound by any such unauthorised statements.
  3. Installation Work
    1. All electrical installation work will comply with BS7671 and any amendments in force at the time of the works.
    2. All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
    3. Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
    4. Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
    5. Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to affect a fully satisfactory reinstatement.
    6. Where agreed beforehand, chases to walls will needed to be filled by a plasterer. Chases can be filled at additional cost; these will be re-filled below plaster finish depth so that a plasterer or decorator can apply finish coat.
    7. Farthing Electrical Ltd will endeavour to undertake installation work to a clean standard. However, some additional vacuuming and cleaning down of surfaces should be expected afterwards. Any equipment susceptible to damage from dust (e.g. video or computer equipment) must be removed from the work area prior to Farthing Electrical Ltd’s arrival.
    8. Whilst undertaking the installation work at the property, the client is required to provide water, toilet facilities and power free of charge
    9. We recommend that an electrical installation condition report (EICR) is carried out before any consumer unit replacement. If an EICR is not carried out and we discover remedial work (to ensure compliance with the current regulations) or any rectification of faults on any circuit, additional materials costs and labour charges will apply at a rate of £40 per hour plus VAT. It may be necessary to install new main services bonding to water, gas or oil supplies. This is especially common on properties built during or prior to the early 1970s and again these are at additional cost unless agreed otherwise beforehand.
    10. No addition or alteration will be carried out to rubber insulated (VIR) cables.
    11. We expect to be able to turn power off when we commence work.
    12. When carrying out EICR’s, payment must be made for the report irrespective of any quote for remedial works. If the remedial work is carried out by a third party, we do not issue a satisfactory report on their behalf. The agreed/operational limitations will be listed in the body of the quote unless agreed otherwise.
    13. We do not carry out air pressure tests on properties, this is to be done by a third party at your discretion.
    13. When quoting for EICR’s we base the price on a standard size installation for that property (1/2/3/4 bed) with one consumer unit and a maximum of 10 ways. If the installation has more than one consumer unit and/or more than 10 ways we reserve the right to issue you with a revised quote.
  4. Hazardous Materials
    Unless specifically stated in this quotation, the quoted price assumes that the work for which this quotation is submitted will be executed in a hazardous material free environment. It is a strict condition of this quotation that the customer accepts full responsibility for the resolution of any problems and for delays and additional costs which may result from the presence of these materials in or about the site on which the works (or any part thereof) are to be performed.
  5. Work Site Access
    We have based our offer on free and unrestricted access to all required work areas.
  6. Live Work Clause
    It is our strict policy to only undertake live work or work near live conductors where it is safe to do so, particular emphasis is placed on: Compliance with EWR – Electricity at work regulation 1989. Our live work procedure is designed to eliminate risk of injury to our employees, damage to your installations and unexpected power disconnections. The above may require us to disconnect or isolate parts of the installation to undertake such work for which additional charges may be applicable.
  7. Exclusions
    1. Clearing and / or moving of furniture and other items blocking access to work areas are not included.
    2. Drilling of holes larger than 50mm to be drilled by builder unless otherwise stated.
    3. Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
    4. Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.
    5. Whilst Farthing Electrical Ltd will try and ensure that Electrical items are plugged back in and in working order before we leave the premises, we will not be held responsible for any losses due to any Electrical item not being plugged back in and / or switched on.
    6. We will endeavour to arrive at the stated time, however this time is an estimate only (especially where other jobs are carried out that day, or where travel delays, parts delivery/collection, third-party or other delays may be expected) and therefore the customer should make provisions for Farthing Electrical Ltd arriving earlier or later than the specified time. Similarly, the customer shall accept that the finishing time is also an estimate and that Farthing Electrical Ltd shall not be responsible for any inconvenience caused by an earlier or later than expected finish time.
    7. Farthing Electrical Ltd reserve the right to send a different qualified and experienced/competent staff member (or subcontractor) from the person doing the initial quote should this be necessary.
  8. Extras and Variations
    1. All extras and variations must be agreed in writing prior to commencement.
    2. If any additional work is requested by you, or found to be necessary by us, then it may not be possible to complete this work on the day of the appointment (as we generally will have other customers to go to). For this reason, additional work will be separately quoted for, and treated as a separate job, and therefore completed at the next convenient date. Because this is additional work, then this will not exclude you from the payment terms, nor exclude you from the cancellation or postponement terms.
  9. Pricing
    1. The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
    2. Unless stated otherwise, the costs quoted assume standard working hours between the hours of 8:00am-5.00pm Monday-Friday. Work required outside these hours may attract out of hours premium rates.
    3. If a price per point schedule has been provided, acceptance of our quotation means you are also agreeing to the amounts set out in the schedule and agree that any additional points required following the initial quotation will be charged at these amounts.
    4. Any variations are to be made before first fix. Any variations during or after first fix will incur additional charges.
    5. All figures quoted are exclusive of VAT
    6. All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.
    7. ALL visits have a minimum job fee of £80+VAT (Unless we explicitly state otherwise). So for example, if work is split into smaller visits and that item quote was less than £80+VAT, then the minimum charge for that visit will be £80+VAT. Therefore, we encourage multiple low-cost jobs to be done on the same visit. Please ask if you are not certain how this might affect your specific quote.
  10. Deviations from Building Regulations and:
    All work where applicable, will be executed fully in compliance with applicable Building Regulations in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a client requires deviation from such regulations, a written instruction and record will be required.
  11. Risk and Title of Goods and Property
    1. The risk in all goods supplied shall pass to the Client upon delivery.
    2. All goods supplied shall remain property of Farthing Electrical Ltd until all sums due have been paid in full.
    3. The client is responsible for ensuring that the property is insured for the duration of the installation work.
  12. Warranty
    1. Farthing Electrical Ltd warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by Farthing Electrical Ltd physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.
    2. The warranty also excludes fair wear and tear, and also lamps, fuses, batteries or other such consumable items. This does not affect your rights to seek remedy under the Consumer Rights Act 2015.
    3. Where projects involve works by third party trades, any damage to the Electrical installation by third parties shall remain the responsibility of the Client. Any rectification costs must be paid by the Client prior to commencement of second fix. Recovery of such costs from any third party shall be the Clients responsibility.
  13. Payment
    1. Payment must be made within 7 days of invoice date. Unless agreed in writing payment in full must be made on completion of the specified works to Farthing Electrical Ltd. Stage payments will be requested by prior arrangement where planned works take longer than 30 days. We reserve the right to request from you stage payments in the instance where works take longer than 30 days.
    2. Our standard stage payments, unless agreed otherwise between us, would be as follows; 50% before first fix, 30% before second fix (typically before kitchen installation) and the remaining 20% on completion. If we experience any delays to complete the project through no fault of our own, we reserve the right to ask for payment of work completed to date.
    If the material costs are above £500 then we reserve the right to request for payment in advance irrespective of any agreed stage payments.
    3. In the event of any non-payment Farthing Electrical Ltd reserve the right to withhold any certificates for work carried out until such payments are made. All materials remain the property of Farthing Electrical Ltd until full payment is made. In addition, we reserve the right to take any materials that are not paid for.
    4. Payment is accepted by Cash, Cheque, Card Payment (debit or credit) and electronic payment (BACS or Bank Transfer). This is made clear on all Quotes and Invoices, we also carry a portable card payment machine to allow for this (Powered by Stripe, see http://www.stripe.com/ for more details).
    5. Late payments will be passed on to a debt collection company. If this occurs then you will also be liable to pay interest charges, plus the debt collection companies charges and any legal fees incurred (for example solicitor’s letters and courts fees)
    6. Farthing Electrical Ltd will use credit checks for new customers and may repeat the checks before any repeat work.
    7. In the case of a bad credit check result or where you have a late payment history with us previously, Farthing Electrical Ltd reserve the right to require a full payment upfront before any work can be booked in. This would be instead of the standard payment terms mentioned above.
    8. We reserve the right to stop or postpone work if payment is not made on time and credit limit is exceeded. This also includes cancellation or postponement if a deposit is not paid and cleared into our account in time.
    9. If the client fails to make payment in accordance with this agreement Farthing Electrical Ltd shall be entitled to, in addition to any unpaid amount, interest at Bank of England base rate plus 8%.
  14. Cancellations/Postponements
    1. Any work cancelled or postponed with less than 1 full working days notice (excludes bank holidays, public holidays and weekends), will incur a £70 cancellation fee, subject to VAT. In addition, any restocking fees passed on to us from our suppliers will be charged to you. If the work includes any parts are not refundable by our suppliers (for any reason whatsoever – for example custom parts, or those that are excluded in the suppliers returns policy) then this price too will be charged to you. These charges must be paid upon informing us of the cancellation or postponement. NOTE that arriving at a job where nobody is present at the specified time, will also be classed as a cancellation.
    2. Postponement shall mean any delay of more than half an hour. This not only applies to delays caused by no access to property (regardless of the reason), but also any delays caused by either the customer or any third parties, present or not (such as other work being carried out by third parties, or interruptions of any kind). This also includes any third-party work carried out in between the time of quoting and carrying out the work, which causes additional delay.
    3. Where work has to be postponed due to customer supplied parts not being suitable for the intended use, or not physically able to be installed, then this too shall be classed as a postponement. Therefore, the customer shall ensure that all necessary precautions are taken to prevent this, as they will be responsible for this.
    4. Any key collections/returns (arranged or unexpected) shall be the responsibility of the customer to ensure that the third party holding the keys will be available at the time of both collections and returning. In the case of not being able to get keys (or return them) at the expected times, this will be classed as a delay or cancellation as appropriate, and the necessary charges shall apply. Similarly, the customer shall be liable for any change in availability by the keyholder(s) and shall be responsible for notifying Farthing Electrical Ltd of any such changes.
    5. If a deposit has been paid upon booking, then we reserve the right to take the cancellation fee from this.
  15. Dispute Resolution
    In the event of a dispute, mediation is to be the preferred method of resolution.
    Any issues/complaints should be raised as soon as possible so that we can have a fair chance of resolving it. For anything where you feel a technical complaint should be made, ask for our complaints procedure, which is in line with NICEIC requirements.
  16. General
    1. The customer shall make available to the Company personnel use of adequate site amenities at no cost to the Company.
    2. The customer shall inform the Company personnel of:
    general and specific safety requirements as and when they arise, in relation to the site; and
    any incident or potential hazard that may cause harm to Company personnel.
    3. The Company personnel shall present in Company corporate uniform whilst attending and working at the site.
    4. The Company personnel shall, unless otherwise agreed, provide all necessary tools of trade for the carrying out and completion of work under the contract.
    5. Wherever used in this contract; “contract price” shall mean the quoted price as varied; “materials” include consumables plant equipment and devices supplied in the course of the contract; the” Company” shall include entities related to Farthing Electrical Ltd.
    6. If any term or condition of this contract is found to be void it shall be excised without affecting the enforceability of the remaining terms or conditions.
    7. Booking an appointment with Farthing Electrical Ltd shall mean that a) You agree with the price and details of the quote that you received and b) You agree to these terms and conditions. The link to these terms and conditions will be clearly mentioned on the covering letter or email which your quote is attached. If the quote and booking was carried out verbally (for example over the phone, usually applying to last minute jobs carried out the same day), then these terms and conditions will also apply. We reserve the right to change these terms and conditions from time to time, and therefore it is recommended that you print out a copy of these terms and conditions as proof of what was applicable at the time of booking your appointment.
    As these Terms and Conditions will change from time to time, the version that you agree with shall be that valid on the day that the work commences, and not that date of your quote (as the date of booking is usually a date later than that of the quote).