Privacy Policy

Introduction

This is the privacy policy for this website, operated by Farthing Electrical Ltd (our “Website”). It applies to your use of the Website and the services we provide.

This policy explains who we are, what personal information we collect, how we use it, and your legal rights.

By continuing to browse and use this Website and our services, you agree to this policy together with our terms and conditions (our “Terms”). If you do not agree, you must stop using the Website and our services immediately.

We may update this policy from time to time; the revised version will apply from the date of publication. Please check back regularly for updates.

This Website must not be used by anyone under 18 without parental or guardian consent. Children under 13 are not permitted to use this Website.

About Us

This Website is operated by Farthing Electrical Ltd, 116 Yardley Road, Acocks Green, Birmingham, B27 6LG (“we”, “our”, or “us”).

For any data protection matters, please contact us at info@farthingelectrical.co.uk or by post at the address above.
ICO Registration No: ZC002072 

The Personal Data We Collect

Personal data means information that can identify you as an individual. We may collect:

• User profile information: username, password, purchase history, marketing preferences.
• Basic information: name, gender, date of birth, marital status.
• Contact information: email address, phone number, postal address.
• Site activity: how you use the Website and its features.
• Technical information: IP address, browser type, device type, and location.

We may collect this information when you:

• Use our Website and its features.
• Use our services or purchase our products.
• Sign up to receive marketing communications.
• Contact us by email, phone, or post.

We do not collect sensitive categories of personal data (e.g. health, religion, sexual orientation, political opinions). Please do not provide us with this information.

We may also receive personal data from third parties such as analytics providers (Google, Meta), search engines, and advertising companies.

How We Use Your Data

We will only use your personal data in compliance with UK law. This may include:

• Providing our services and fulfilling contracts with you.
• Responding to your queries and communications.
• Meeting legal obligations (e.g. tax, accounting, compliance with court orders).
• Creating aggregated statistics to improve services.
• Sending you marketing communications where legally permitted (with an opt-out option at any time).

We will never sell your data to third parties. We only retain data as long as necessary for legal and business purposes.

Third-Party Services We Use

To operate our Website and services, we use trusted third-party providers who act as data processors. They process personal data on our behalf and in line with UK GDPR.

We may also share personal data with professional advisers (such as accountants or solicitors) where required for legal or compliance purposes.

To protect our contact forms from spam and abuse, we use Google reCAPTCHA. This service operates as a data processor under our instruction, and your use of the contact form is subject to our data handling practices as described in this policy.

Data Security

We take appropriate technical and organisational measures to keep your data safe against loss, alteration, or unauthorised access.

In the event of a data breach, we will meet our legal obligations, including notifying you and the Information Commissioner’s Office (ICO) where required.

International Transfers

Some of our service providers are based outside the UK. When personal data is transferred internationally, we ensure appropriate safeguards (such as SCCs) are in place to protect your information.

Your Legal Rights

Under UK data protection law, you have the right to:

• Access the data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict processing of your data.
• Data portability: request a copy of your data in a machine-readable format.
• Object to certain processing, including direct marketing.
• Withdraw consent at any time, where consent is the basis of processing.

To exercise these rights, email info@farthingelectrical.co.uk. We may ask for proof of identity before fulfilling your request.

You can learn more about your rights on the ICO website: www.ico.org.uk.

Complaints

If you are unhappy with how we process your data, please contact us first at info@farthingelectrical.co.uk so we can resolve the issue.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). See their website for details: www.ico.org.uk.

General

This policy was created with the support of Legal Foundations. Please also see our Cookie Policy for details of how we use cookies on this site.