Client Journey

Seamless Electrical Solutions: The Client Journey with Farthing Electrical

At Farthing Electrical, we believe that arranging electrical work for your home should be simple, stress-free, and tailored to your schedule. Whether it’s a small general electrical job or a larger project like a rewire or extension, our team is here to make the process easy and convenient. From the moment you get in touch, we take pride in delivering a smooth, high-quality experience backed by professionalism, expertise, and care.

Here’s what the client journey looks like when you choose Farthing Electrical:

Step 1: Getting in Touch

We understand that everyone has their preferred way of contacting a service provider, so we’ve made reaching us as easy as possible. You can contact us via:

• Email: Drop us a message at info@farthingelectrical.co.uk.
• Phone: Call our friendly office team on 0121 674 4014.
• Website Contact Form: Submit your details and request directly through our website.
• Social Media: Send us a message on Facebook Messenger or Instagram.

Our approachable office staff are ready to assist you. We’ll take the details of the job you need doing and arrange the next steps.

Step 2: Convenient Consultation Options

Once we’ve got your details, we’ll book you in for a consultation with James at a time that suits you. Depending on your preference and circumstances, this can be done via a video call or an in-person site visit.

• Video Consultation: For smaller jobs, James will guide you through showing the required work areas and your consumer unit over a video call. This allows us to assess your needs quickly and accurately without needing an initial visit.
• Site Visit: If you’re unable to carry out a video call, or if the job requires a detailed in-person assessment (e.g., rewires, extensions, or new builds), James will organise a site visit to evaluate the work required.

This flexibility ensures we can fully understand your needs, no matter the project size or your individual situation.

Step 3: Instant Quotation and Booking

For smaller jobs, following the consultation, we’ll email you a detailed quote immediately. For larger projects like rewires, extensions, or new builds, we’ll prepare a tailored quote based on the site visit or drawings and specification. Once you’re happy to proceed, the job can be booked in right away! We will send you a booking confirmation by email and schedule the work at a time that works best for you, ensuring minimal disruption to your daily life.

Why Choose Farthing Electrical?

When you choose Farthing Electrical, you’re not just booking a service – you’re investing in peace of mind. Here’s why homeowners in Solihull trust us:

• Certified Expertise: We’re a proud NICEIC Domestic Installer and Which? Trusted Trader, ensuring that all work is completed to the highest industry standards.